Terms of Service

1. Acceptance of Terms

By accessing or using Chalewotey's platform (the "Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Service.

We reserve the right to update these terms at any time. Continued use of the Service after changes constitutes acceptance of the new terms.

2. Description of Service

Chalewotey is a marketplace platform that connects customers seeking home services with independent service providers and artisans. We facilitate the connection but are not a party to the agreement between customers and providers.

We do not guarantee the quality, timing, legality, or any other aspect of the services provided by service providers on our platform.

3. User Accounts

To use certain features of our Service, you must create an account. You agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Promptly update any changes to your information
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

4. Customer Terms

As a customer using our Service, you agree to:

• Provide accurate booking information
• Be present or available at the scheduled service time
• Treat service providers with respect
• Pay for services as agreed through our platform
• Provide honest reviews and ratings
• Report any issues or disputes promptly

5. Service Provider Terms

As a service provider on our platform, you agree to:

• Provide accurate information about your services and qualifications
• Maintain all required licenses and permits
• Deliver services as described and agreed upon
• Communicate professionally with customers
• Arrive on time for scheduled appointments
• Maintain appropriate insurance coverage
• Pay applicable platform fees

6. Payments and Fees

Payments for services are processed through our platform. We may charge service fees to providers for using our platform. All fees will be clearly disclosed before any transaction is completed.

Refunds and cancellations are subject to our cancellation policy, which may vary based on the service type and timing of cancellation.

7. Prohibited Conduct

You agree not to:

• Use the Service for any illegal purpose
• Harass, abuse, or harm other users
• Post false or misleading information
• Attempt to circumvent our payment system
• Scrape or collect data from our platform without permission
• Impersonate others or misrepresent your affiliation
• Interfere with the proper functioning of the Service

8. Limitation of Liability

To the maximum extent permitted by law, Chalewotey shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.

We are not responsible for the actions, content, information, or data of third parties, including service providers on our platform.

9. Dispute Resolution

Any disputes arising from or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the laws of Ghana. The arbitration shall take place in Accra, Ghana.

10. Contact Information

For questions about these Terms of Service, please contact us at: